Privacy Policy

Intrepids AI provides an AI-powered telecommunications and automation platform that enables enterprise clients to deploy intelligent voice agents and automated workflows to manage communication with their customers. Our Services operate on established telecommunications infrastructures and web-based applications, powered by a combination of proprietary and third-party technologies.

• Client: A company or individual that has contracted with Intrepids AI or Zonora AI to use the Services.
• End User: A user who interacts with our Services through our Clients.
• User: An individual authorized by a Client to access and operate within the Restricted Area of the Site.
• Visitor: An individual who visits the Site without accessing secure areas.
• Client Data: Information, including Personal Data, provided by or collected on behalf of Clients and stored or processed by the Services.
• Personal Data: Any data that identifies, relates to, describes, or could reasonably be linked to a particular individual.
• Public Area: Areas of the Site accessible without registration.
• Restricted Area: Areas of the Site accessible only to Users through secure login credentials.

We collect information about individuals in various contexts, including: when visiting our Site, when communicating with us directly (email, phone, forms), and when using the Services directly or through an integration.

• Full name
• Organization and title
• Email address
• Phone number
• Mailing and billing addresses
• Payment information (card details, payment provider credentials)
• Communication data (call logs, durations, routing)
• Technical and usage data (device information, browser type, IP address, activity logs)
• Contact data associated with Client accounts
• Preferences, support inquiries, and feedback

We may also collect personal data from third-party services or platforms when authorized to do so (e.g., LinkedIn, Google, CRM integrations).

• Deliver, maintain, and improve the Services.
• Facilitate transactions and billing.
• Provide customer support and respond to inquiries.
• Communicate system updates, new features, and legal notices.
• Conduct internal research and diagnostics.
• Monitor and prevent fraud, abuse, and security risks.
• Comply with legal obligations and enforce contractual terms.

Our use of your data is limited to the purposes for which it was collected, in accordance with applicable laws and your reasonable expectations.

We use cookies and similar technologies to recognize returning visitors, track usage patterns, and improve user experience. This includes session cookies, analytics cookies (e.g., Google Analytics), and security-related cookies. You can manage cookie preferences through your browser.

Where applicable, you may connect to our Services through third-party services (e.g., Google sign-in). By doing so, you authorize us to access specific information from these platforms as permitted by your settings and their privacy policies. This may include your name, email, photo, and profile metadata.

We may share Personal Data with trusted service providers strictly as necessary for operational or legal purposes. These partners include:

• Hosting: Amazon Web Services (AWS)
• Telecommunications and Routing: Voxbone, Twilio, Telmix, and others
• Customer Support and CRM: Typeform, HubSpot
• Analytics: Google Analytics
• Payments: Stripe, PayPal, MercadoPago

All third parties are contractually required to maintain appropriate confidentiality and data protection standards.

We implement commercially reasonable technical, organizational, and administrative measures to protect your information. These include:

• Secure Socket Layer (SSL) encryption
• Access control and authentication
• Encrypted backups
• Routine monitoring and audits

Despite our efforts, no system can be completely secure. If you believe your interaction with us is no longer secure, please contact us immediately.

We retain Personal Data for as long as reasonably necessary for legitimate business or legal purposes.

• Closed accounts: 12 months after termination
• Backups: 12 months
• Billing records: 7 years (accounting compliance)
• Legal agreements and service records: 7 years

Data may be anonymized or aggregated for long-term retention in a non-personal format.

• Request access to your Personal Data.
• Correct or update inaccuracies.
• Request deletion (where applicable).
• Withdraw consent for marketing communications.

To exercise these rights, contact us at contacto@zonora.ai. We will verify your identity and respond within a reasonable timeframe.

California Residents (CCPA): You have the right to know what Personal Data we collect and how it is used, request access, correction, or deletion of your data, and opt out of the sale or disclosure of your data.

Nevada Residents: May opt out of the sale of their Personal Data. We currently do not sell Personal Data, but we respect this right.

To exercise any U.S. state-specific right, send an email to contacto@zonora.ai with the subject: "Privacy Rights Request".

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

All data collected by Zonora AI is stored and processed within the United States. We do not perform international data transfers and currently do not support data hosting outside the U.S.

We may update this Privacy Policy from time to time. The most current version will always be posted at www.zonora.ai/privacy-policy. Material changes will be communicated via email or a prominent notice.

For any privacy-related questions or to exercise your rights: